Returns & Exchanges
At ECatering, we want you to be fully satisfied with your home and kitchen equipment. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the items in their original boxes with all manuals and accessories included to ensure a full refund and prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing